Reference

How We Handle Your Information

We collect the data needed to verify your account, process bKash, Nagad and Rocket transactions, and keep your login secure. This policy explains what we gather, how we use it, where it goes, and how you can request changes or deletion.

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333k How We Handle Your Information
DATA PRACTICES

Security and Retention

We encrypt bKash, Nagad and Rocket payment data in transit and at rest, log every account action with a timestamp and IP address, and run weekly audits to flag suspicious login patterns. Cookie settings live in your account dashboard where you can toggle analytics and marketing preferences without affecting core session cookies.

Encrypted Storage Payment credentials and personal identifiers are encrypted using industry-standard protocols. Only authorised personnel with multi-factor authentication can decrypt records for fraud investigations or compliance reviews.
Activity Logs Every deposit, withdrawal, game round and support message is timestamped and tied to your session ID. You can export a copy of your activity log from the account page to review what actions we recorded.
Cookie Controls Session cookies keep you logged in; analytics cookies measure page performance. Visit the cookie-preference panel in settings to disable analytics tracking. Disabling session cookies will log you out after each page reload.
Retention Schedule Transaction records are kept for seven years to satisfy audit requirements. Profile data is anonymised ninety days after account closure unless a legal or dispute hold is active, in which case we notify you of the extended timeline.
POLICY QUESTIONS

Contact Us About Privacy

If you have questions about what data we hold, want to update account details, or need to request deletion, reach us through live chat, email or the help centre. Our support team in Dhaka can walk you through the request process and confirm timelines for each type of inquiry.

Live Chat Open the chat icon in the bottom corner of any page, select privacy inquiry, and a support agent will pull up your account record. Most data requests are acknowledged within one business day.
Email Support Send your request to the privacy email shown in the help centre, include your registered mobile number, and describe what information you need. We reply with next steps and expected completion time.
Help Centre Browse the privacy section for templates and FAQs covering data access, correction and deletion. Each article lists the documents or references you should include to speed up the review.

Common Privacy Questions

We collect your mobile number, date of birth, and the last four digits of your bKash, Nagad or Rocket account to verify identity and process payments. Device type and IP address are logged for security.

Yes. Submit a data-access request through live chat or email support. We compile your account profile, transaction history, session logs and support tickets into a downloadable file, usually within five business days.

Contact support with a deletion request. We close your account immediately, then anonymise your profile within ninety days. Transaction logs are retained for seven years under financial-record rules but are stripped of personal identifiers.

We share masked payment references with bKash, Nagad and Rocket processors to complete transactions. Law-enforcement agencies may request account records under legal process. We do not sell data to advertisers or marketing firms.

Session cookies remember your login and language. Analytics cookies track page visits and load times. You can disable analytics cookies in account settings; disabling session cookies will require you to log in on every visit.

Active accounts remain indefinitely. Closed accounts are anonymised after ninety days. Transaction logs are archived for seven years to meet audit and dispute-resolution requirements, then permanently deleted unless a legal hold applies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.